Southern Rivers Energy - Privacy Policy / SMS Terms & Conditions

This privacy policy governs your use of the SRE Mobile software application for mobile devices, created by Southern Rivers Energy.

What information does the Application obtain and how is it used?

User Provided Information
The Application obtains the login information you provide when you open the application. 

Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. We do not provide the collected information to any third party.

Does the Application collect precise real-time location information of the device?
When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location, identify the city you are in, and display a map location. We will not share your current location with other users or partners.

If you do not want us to use your location for the purposes set forth above, turn off location services for the mobile application in your account settings, your mobile phone settings, and/or within the mobile application.

What are my opt-out rights?
You can stop all information collection by the Application by uninstalling the Application. You may use the standard uninstall processes available on your mobile device or through the mobile application marketplace or network. 

Data Retention Policy, Managing Your Information
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate.

Security
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information to operate, develop, or improve our application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here or by email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing" means using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information, all of which activities will take place in the United States. If you reside outside the United States, we will transfer, process, and store your information there under United States privacy standards.

SMS Terms & Conditions

Southern Rivers Energy offers an SMS messaging program to provide members with important account-related information.

Program Description
Members who opt in may receive text messages regarding:

• Outage notifications
• Billing reminders
• Payment confirmations
• Other account-related communications

Message Frequency
Message frequency varies depending on your account activity, outages, and communication preferences. 

Message and Data Rates: Message and data rates may apply.

Member Support
For assistance, call 770-358-1383.

Opt-Out
Reply STOP to any message to cancel SMS messages.

Help
Reply HELP to any message for assistance.

Privacy
Your participation in the SMS messaging program is also governed by this Privacy Policy.

Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.

Contact us
If you have any questions, please contact us via email at info@srivers.net, or call us at 770-358-1383.