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  1. MY ACCOUNT
  2. Payment and Billing Options

Payment and Billing Options

Your Southern Rivers Energy bill provides an informative breakdown of the total charges for your electric service, plus comparative data and graphs showing how your current month’s energy usage stacks up against past months. Additional data about your account can be found in the customer portal or your SRE Mobile app.

Your bill is due when you receive it but lists the "Past Due After" date which indicates when a 5 percent late fee will be added if the current amount due has not yet been paid in full. Past due accounts are subject to disconnection. Accounts disconnected for non-payment will require payment in full, including applicable reconnection fees prior to the reconnection of electric service.

HOW TO READ MY BILL

Alerts and Reminders

Life is busy and people often forget when their electric bill is due. As a member of Southern Rivers Energy, you have the option to receive alerts and reminders regarding your account. But you can avoid falling into that crowd by setting up a reminder that will alert you prior to your due date. In addition, you may be a person that likes affirmation. Try our payment confirmation alert. You can choose to receive alerts and reminders via text and/or email. You can customize this feature using the member payment portal, the SRE Mobile app, or by submitting this form to customer service at customerservice@srivers.net. Questions? Call us at 770-358-1383.

Levelized Billing

This is offered to any residential member's home account with a satisfactory credit history. Southern Rivers Energy will take an average of your bill over the past twelve months, and you will be billed the monthly average. To take advantage of this billing option, one year of service is required. This application will need to be printed and signed, then mailed to our office.

Auto Draft

Print, sign and mail this form to our office to give us permission to draft your bank account or credit card for the amount of the bill. Your payment will be drafted the Friday before your scheduled due date, so be sure to check your bill each month

AutoPay

With AutoPay, you can choose to have your bill paid automatically from your bank account or card each month. AutoPay differs from Auto Draft because you can select a specific date for your draft so it is important to select a date that is on or before your due date to avoid any late charges or collection fees. AutoPay accounts are still subject to the cooperative's existing collection and disconnection policies. You can enroll in AutoPay through the payment portal.

E-Billing

To receive your utility bill via email, contact our customer service department during normal business hours (8:00 - 5:00 Mon-Fri) at 770-358-1383 or toll free at 877-358-1383.

CheckOut

Pay your Southern Rivers Energy bill on your next shopping trip with CheckOut. Before your next shopping trip to Dollar General, CVS, or Family Dollar, Click here to get your barcode. When you are ready to checkout, just present the barcode (either printed or on your phone) to the cashier to pay your bill when you pay for your shopping items. Click here for a map of participating retail locations.*Cash is the primary method of payment. Some retailers may accept debit cards but may change that policy without notice. There is a $1.50 convenience fee at most locations.

Mobile App

If you are an app fan, you're in luck! SRE has a mobile app and mobile web app available for smart phones and smart devices that allow you to manage your account no matter where you go! You can view or pay your bill, sign up for alerts and reminders and more! Learn more here.

Online Bill Pay

To view or pay your bill online using the email address on file, click the “Pay My Bill” button at the top of the home page and select “New User” to create a user ID and password. If you do not have an email address on file, contact our customer service department during normal business hours (8:00 - 5:00 Mon-Fri) at 770-358-1383 or toll free at 877-358-1383 to add one in order to proceed with creating an online account.

Kiosks

Southern Rivers Energy has multiple kiosks located throughout our service territory. Make a payment on your time at one of the following SRE Kiosk Locations: SRE Office, Giant Mart in Barnesville, Freshway Market in Zebulon, and Freshway Market in Byron.

Local Payment Assistance

Assistance could be available through local Action Agencies and Neighborhood Service Centers. Please contact your local agency to inquire about available funds:

  • Bibb County
    478-738-3240
  • Monroe County
    478-922-4464
  • Crawford County
    478-922-4464
  • Pike County
    478-922-4464
  • Lamar County
    478-922-4464
  • Spalding County
    478-922-4464
  • Meriwether County
    706-884-2651
  • Upson County
    478-922-4464 or 706-647-1578
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OPERATING HOURS

8 AM - 5 PM
Monday - Friday

CONTACT US

Main Office (770) 358-1383
Toll-Free (877) 358-1383

P.O. Box 40
1367 Highway 341 South
Barnesville, GA 30204

 

GET CONNECTED

OUTAGE HOTLINE

1-866-244-4890

“This institution is an equal opportunity provider and employer.”

©2023 Southern Rivers Energy. All Rights Reserved.

  • MY ACCOUNT
    • Pay My Bill
    • Bill Estimator Tool
    • Payment and Billing Options
    • Mobile App
    • Pay•Your•Way: Prepaid Option
    • Frequently Asked Questions
    • How To Read Your Statement
  • ENERGY SERVICES
    • RESIDENTIAL
      • Establish Service
      • Transfer or Disconnect Service
      • Outdoor Lighting
      • Rates and Fees
      • Solar and Generating My Own Electricity
      • New Member Packet
      • Right-of-Way Clearing
      • AMI Meters
    • COMMERCIAL
      • Establish Service
      • Transfer or Disconnect Service
      • Outdoor Lighting
      • Rates and Fees
      • Load Management
      • Consumer Choice
    • BUILDERS AND DEVELOPERS
      • New Construction
  • MEMBER BENEFITS
    • ENERGY CENTER
      • Energy Efficiency
      • Energy Efficient Loan Program
      • Rebates
      • Renewables & Green Power
      • Generac Generator Program
    • CO-OP CONNECTIONS CARD
      • Get Connected
    • FIBER NETWORK
      • Fiber-Optic Network
    • ENERGY TOOLS
      • Energy Resource Center
      • Touchstone Energy Savings
      • Home Energy Calculator
    • GRANTS
      • Operation Round Up
      • Bright Ideas Teacher Grants
    • STUDENTS AND EDUCATION
      • Scholarships
      • Request a Speaker
      • Jr. Solar Sprint
      • Green Power EMC’s Energy Education Program
      • Member Advisory Committee
      • Washington Youth Tour
      • Energy Explorers
  • MY COOPERATIVE
    • ABOUT US
      • The Southern Rivers Energy Story
      • The Cooperative Business Model
      • Co-op Leadership
      • Capital Credits
      • Annual Meeting
      • Careers
      • Contact Us
    • NEWS AND RESOURCES
      • Recent News
      • Media Inquiries
      • Awards & Achievements
      • Co-op Bylaws
    • MEMBER COMMUNICATIONS
      • Georgia Magazine
      • E-Newsletter Sign-up
      • Current Annual Report
  • STORM CENTER
    • OUTAGE
      • Outage Center
      • Restoration Process
      • Medical Priority
      • Outage FAQ
    • SAFETY
      • Preparation and Safety
      • Power Theft
      • Report a Scam
      • Tree Maintenance
      • Generator Safety
      • Call Before You Dig